Wipro Jobs 2023 Hiring Freshers as Associate of Any Degree Graduate

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Wipro Jobs 2023 Hiring Freshers as Associate of Any Degree Graduate
Wipro Jobs 2023

Wipro Jobs 2023 Hiring Freshers as Associate of Any Degree Graduate

Wipro Jobs 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises

Wipro Jobs 2023 Hiring Freshers as Associate of Any Degree Graduate

Company: Wipro India

Website: Wipro

Wikipedia: Wipro Wiki

Position: Associate

Degree Needed: B.E/B.Tech

Passout Year: 2020/2021/2022

Job Location: Mumbai

Salary: Best In Industry

Experience Level: 0 – 2 Years

Requirements:

  • Process Knowledge – Knowledge of assigned process, tools and systems

Job Description:

  • Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  • Update own availability in the RAVE system to ensureproductivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all clientqueries
  • Resolve client queries as per the SLA’s defined in thecontract 
  • Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  • Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends toprevent future problems
  • Maintain and update self-help documents for customers to speedup resolution time
  • Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  • Ensure all product information and disclosures are given toclients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

Apply Link: Click here

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