Wipro Jobs 2023 Hiring Freshers as Associate of Any Degree Graduate
Wipro Jobs 2023: Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka, India. In 2013, Wipro separated its non-IT businesses and formed the privately owned Wipro Enterprises
Company: Wipro India
Website: Wipro
Wikipedia: Wipro Wiki
Position: Associate
Degree Needed: B.E/B.Tech
Passout Year: 2020/2021/2022
Job Location: Mumbai
Salary: Best In Industry
Experience Level: 0 – 2 Years
Requirements:
- Process Knowledge – Knowledge of assigned process, tools and systems
Job Description:
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
Apply Link: Click here
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